Privacy Policy

Your privacy is paramount to LumenLink Energy. This policy details our commitment to protecting your personal data, in compliance with GDPR and UK data protection laws.

1. Data We Collect

We collect various types of information to provide and improve our services to you. This includes:

  • Personal Identification Data: Name, address, email address, phone number, and other contact details.
  • Service Usage Data: Information about how you use our energy services, including consumption patterns, meter readings, and billing history.
  • Technical Data: IP address, browser type, operating system, and unique device identifiers collected via cookies and similar technologies.
  • Financial Data: Bank account and payment card details necessary for processing transactions (handled securely by payment partners).

2. How We Use Your Data

Your data is used solely for purposes related to providing you with the best possible renewable energy services:

  • To provide and maintain our services, including energy supply and smart meter installations.
  • To manage your account, process payments, and send you billing information.
  • To communicate with you about your services, updates, and important notices.
  • To improve our services, develop new offerings, and personalize your experience.
  • To comply with legal obligations and regulatory requirements in the UK.
  • For internal analytics and research to enhance efficiency and sustainability.

3. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your data with:

  • Service Providers: Partners who assist us in operating our business (e.g., payment processors, IT support, meter installers) under strict confidentiality agreements.
  • Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Your Data Protection Rights (GDPR & UK DPA)

Under GDPR and UK data protection laws, you have the following rights:

  • Right to Access: Request a copy of your personal data we hold.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data in certain circumstances.
  • Right to Restrict Processing: Request us to limit the way we use your data.
  • Right to Data Portability: Request your data to be transferred to another organization.
  • Right to Object: Object to the processing of your data in certain situations.
  • Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us at info@lumenlink.co.uk.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Examples of Cookies we use:

  • Session Cookies: To operate our Service.
  • Preference Cookies: To remember your preferences and various settings.
  • Security Cookies: For security purposes.
  • Analytics Cookies: To understand how our website is used and improve user experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Effective Date: 1st January 2024

For any questions about this Privacy Policy, please contact us:

  • Email: info@lumenlink.co.uk
  • Address: 315 Piccadilly Circus, Floor 7, London, Greater London, SW1Y 4RA, UK
  • Phone: +44 20 7946 0958